At Elephantos.com, we continually strive to improve the quality of our company, service, and products. Your feedback is invaluable, not only for our internal understanding but also to provide our community with a fair, objective impression. Customers evaluate us on two different fronts: firstly, on the quality of the products they have purchased, and secondly, on the overall experience with our company and the service we provide.
Product Reviews:
These reviews are specifically focused on the purchased product. Our customers can share their experiences through a 5-star rating system. Writing a review about a product is only possible if the specific product has been ordered. Our customers receive an invitation email to review the product a few days after the order has been placed.
Company Reviews:
These reviews concern the overall quality of our company. Customers can share their experiences through a 5-star rating system, including the quality of our customer service, the usability of our webshop, and our reliability. The company reviews are managed by our independent review partner Ekomi. Our customers receive an invitation email immediately after placing the order to evaluate our company and share their experience with ordering through our webshop.
Who can leave a review?
We encourage every customer to leave a review, and we greatly appreciate it when our customers take the time to share their experience, even if it is less positive. From this, we can learn and further improve ourselves. However, we advise our customers to always contact our customer service in case of a less positive experience, as they are specially trained to assist our customers as best as possible.
How does Elephantos.com control the reviews?
The reviews are carefully checked for spam, fraud, inappropriate content, threats, or other forms of misuse. If a review violates these guidelines, it will not be accepted.
What is the role of the review partner, Ekomi?
Ekomi is an independent company that manages reviews for webshops like Elephantos.com. The reviews are written by our customers in Ekomi's online system and are displayed on our website through a widget. Ekomi verifies each review for authenticity, spam, fraud, inappropriate content, threats, or other forms of misuse. Reviews can only be submitted through an invitation or by providing a valid proof of purchase.
How does Ekomi control the company reviews?
Ekomi verifies each review for authenticity, spam, fraud, inappropriate content, threats, or other forms of misuse. If a review violates these guidelines, it will not be accepted. Reviews can only be submitted through an invitation or by providing a valid proof of purchase.
Where can I see the reviews?
Product reviews can be found on the product pages or on the reviews collection page, and our company reviews are displayed at the top of the webshop header.
Where can I write a review?
If you wish to write a review about a product you have purchased, you can log in to your account and navigate to the page of the respective product. Here you will find a link to write the review. For both product and company reviews, you will receive an invitation email from us. If you have not received it, it may have ended up in your spam folder.