We dispatch with B2C Europe
We ship each business day at 4 p.m. (CET).
Orders made till 2 p.m. shall be shipped the same day.
Orders made after 2 p.m. shall be shipped the next business day.
Sometimes we must send an order in separate shippings.
In that case, we will ship the second part of the order the next business day, if possible.
We ship our products with the best quality packaging.
Small orders will be shipped in bubble wrap envelopes.
Larger orders will be shipped in cardboard boxes with protective materials inside.
We use quality packaging materials only.
Despite this, it can always happen that a package arrives damaged.
In that case, we will reship a new product free of charge.
It is possible we will ask you to first send us back the damaged package.
It is important to contact us immediately after you have received a damaged product.
We can ask you to take pictures of the damage first.
We don’t reship new products if a few days have passed before you contact us about your damaged product.+
Not received products
It can happen that a package doesn’t arrive.
In the past, we always immediately reshipped a new order in good faith.
Unfortunately, people have misused our trust, which has forced us to change our customer-friendly reship policy to a more reasonable reship policy.
Click here for more info about our reship policy
Changing your shipping address
Before placing an order, you can change your shipping address after you log in to your account.
You can also enter an alternative shipping address when you place an order.
It is also possible to change the shipping address after placing an order but you cannot do this yourself so you have to send us a mail with the correct address to: firstname.lastname@example.org
Beware do to this as soon as possible because once the order is shipped, the delivery address cannot be changed till the next order you make.
We are available on the live chat where you can contact us
from Monday to Friday from 10 a.m. till 4 p.m. for any questions that you might have about elephantos.com.
Don´t forget to mention your order number and the correct shipping address.